Terms of Service

By creating an account, accessing our platform or using any of our services, you acknowledge that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Service.

These Terms constitute a legally binding agreement between you (“User,” “you,” “your”) and Rocketagents (“we,” “us,” “our”).

You must meet the following requirements to use our Service:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding contract.
• Represent a legitimate business or organization.
• Not be prohibited from using the Service under applicable laws.
• Provide accurate and complete registration information.

Account creation

To use our Service, you must create an account by providing:

• Business name and contact information.
• Valid email address.
• Secure password.
• Integration credentials (Instagram, WhatsApp, Shopify, etc.).

Account security

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Immediately notifying us of any unauthorized access or security breach.
• Using a strong, unique password for your account.

Account accuracy

You agree to provide accurate, current and complete information and to update your information as necessary to maintain its accuracy.

Rocketagents provides an AI-powered customer service platform that:

• Automates customer conversations across multiple channels (Instagram, WhatsApp, Messenger, web chat).
• Processes customer inquiries using natural language processing.
• Integrates with e-commerce platforms like Shopify.
• Provides product recommendations and order tracking.
• Enables human agent handover when needed.
• Analyzes conversation data to improve service quality.

We reserve the right to modify, suspend or discontinue any part of the Service at any time with or without notice.

You agree NOT to:

• Use the Service to send spam, unsolicited messages or engage in harassment.
• Violate any applicable laws, regulations or third-party rights.
• Upload or transmit viruses, malware or harmful code.
• Attempt to gain unauthorized access to our systems or other users' accounts.
• Interfere with or disrupt the Service or servers.
• Reverse engineer, decompile or disassemble any part of the Service.
• Use the Service to compete with us or develop similar products.
• Scrape, crawl or extract data from the Service using automated means.
• Impersonate any person or entity or misrepresent your affiliation.
• Use the Service for fraudulent or illegal activities.

Content responsibility

You are solely responsible for:

• All content, messages and data you submit through the Service.
• Ensuring your use complies with platform policies (Instagram, Facebook, WhatsApp).
• Obtaining necessary consents from your customers for data processing.
• Compliance with applicable data protection and privacy laws.

Social media platforms

Our Service integrates with third-party platforms including Instagram, Facebook Messenger and WhatsApp. You must:

• Comply with each platform's terms of service and policies.
• Maintain valid credentials and permissions for these integrations.
• Understand that we are not responsible for changes to third-party APIs or policies.

E-commerce platforms

If you integrate with Shopify or other e-commerce platforms, you must:

• Have the legal right to access and use the integrated store data.
• Comply with the platform's terms of service.
• Ensure proper handling of customer payment and order information.

Pricing

Our pricing is available on our website and may be updated from time to time. We will provide notice of price changes before they take effect.

Payment terms

• Subscription fees are billed in advance on a monthly or annual basis.
• Payment is due upon invoice date unless otherwise specified.
• All fees are non-refundable except as required by law or specified in these Terms.
• You authorize us to charge your payment method on file.

Free trial

We may offer free trials. After the trial period, you will be automatically charged unless you cancel before the trial ends.

Late payment

Failure to pay on time may result in suspension or termination of your account, late fees as permitted by law, and collection actions.

Our intellectual property

The Service, including all content, features, functionality, software and technology, is owned by Rocketagents and is protected by copyright, trademark, patent and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes only.

Your content

You retain ownership of all content you submit to the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify and distribute your content solely to provide and improve the Service.

Feedback

If you provide feedback, suggestions or ideas about the Service, we may use them without any obligation to you.

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

AI processing

You acknowledge that:

• Our AI processes customer conversations to provide automated responses.
• Conversation data is used to train and improve our AI models.
• We use third-party AI services (e.g. OpenAI) that have their own privacy policies.
• You are responsible for obtaining necessary consents from your customers.

Data security

While we implement industry-standard security measures, we cannot guarantee absolute security. You acknowledge the inherent risks of internet-based data transmission.

Uptime

We strive to maintain high service availability but do not guarantee uninterrupted access. The Service may be unavailable due to scheduled maintenance, emergency maintenance, third-party service disruptions, or events beyond our reasonable control.

Support

We provide technical support via email and in-app messaging. Support availability and response times may vary based on your subscription tier.

Termination by you

You may terminate your account at any time through your account settings or by contacting us. Termination does not entitle you to a refund of prepaid fees.

Termination by us

We may suspend or terminate your account immediately if:

• You violate these Terms.
• Your payment is overdue.
• Your use poses a security risk.
• You engage in fraudulent or illegal activity.
• Required by law or court order.

Effect of termination

• Your access to the Service will be immediately revoked.
• We may delete your data after a reasonable retention period.
• You remain liable for any outstanding fees.
• Provisions that should survive termination will remain in effect.

We do not warrant that:

• The Service will meet your specific requirements.
• The Service will be uninterrupted, timely, secure or error-free.
• Results obtained from the Service will be accurate or reliable.
• Any errors in the Service will be corrected.
• AI-generated responses will always be appropriate or accurate.

To the maximum extent permitted by law, Rocketagents shall not be liable for any indirect, incidental, special, consequential or punitive damages — including loss of profits, data, use, goodwill or other intangible losses — resulting from:

• Your use or inability to use the Service.
• Unauthorized access to or alteration of your data.
• Statements or conduct of any third party on the Service.
• AI-generated responses or errors.
• Any other matter relating to the Service.

You agree to indemnify, defend and hold harmless Rocketagents, its officers, directors, employees and agents from any claims, liabilities, damages, losses, costs or expenses (including reasonable attorney fees) arising from:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any third-party rights.
• Your content or data submitted to the Service.
• Your violation of applicable laws or regulations.

Informal resolution

Before filing a claim, you agree to contact us at support@rocketagents.ai to attempt to resolve the dispute informally.

Governing law

These Terms are governed by the laws of India, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Bangalore, India.

Arbitration

For disputes exceeding $10,000 USD, either party may elect binding arbitration under the rules of the Indian Arbitration and Conciliation Act.

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website with a new “Last Updated” date.
• Sending an email notification to your registered email address.
• Displaying a notice in your account dashboard.

Your continued use of the Service after changes become effective constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and terminate your account.

Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rocketagents regarding the Service.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

Force majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, labor disputes or internet disruptions.

Export compliance

You agree to comply with all applicable export and import laws and regulations in your use of the Service.

U.S. Government users

If you are a U.S. government entity, the Service is a “Commercial Item” as defined in FAR 2.101.

Meta platforms (Instagram, Facebook, WhatsApp)

When using our Service with Meta platforms, you must comply with:

• Facebook Terms of Service.
• Instagram Terms of Use.
• WhatsApp Terms of Service.
• Meta Platform Terms.

Shopify

When integrating with Shopify, you must comply with Shopify Terms of Service and API Terms.

AI accuracy

While our AI strives for accuracy, we do not guarantee that AI-generated responses will always be correct, appropriate or complete. You should:

• Monitor AI conversations regularly.
• Review and approve critical customer interactions.
• Maintain human oversight for sensitive matters.
• Use the human handover feature when appropriate.

Training data

By using the Service, you acknowledge that conversation data may be used (in anonymized form) to train and improve our AI models, subject to our Privacy Policy.

AI limitations

You acknowledge that AI has inherent limitations and may occasionally:

• Misunderstand customer intent.
• Provide incorrect information.
• Generate responses that require human review.
• Fail to handle complex or sensitive situations appropriately.

If you have any questions about these Terms, please contact us:

• General — info@rocketagents.ai
• Legal — legal@rocketagents.ai
• Website — rocketagents.ai