Privacy Policy

Information you provide

• Account information — business name, email address, contact details when you create an account.
• Integration data — social media account information (Instagram, Facebook Messenger, WhatsApp) when you connect these services.
• Business information — product catalogs, store details and business settings.
• Customer communications — messages exchanged between your customers and our AI agent.

Information we collect automatically

• Usage data — how you interact with our platform, features used and time spent.
• Device information — IP address, browser type, operating system, device identifiers.
• Analytics data — performance metrics, conversation analytics and system logs.
• Cookies — we use cookies and similar technologies to enhance your experience.

Information from third parties

• Social media platforms — data from Instagram, Facebook and WhatsApp when you authorize integrations.
• E-commerce platforms — product data and order information from Shopify or other connected stores.

We use the collected information for the following purposes:

• Provide services — operate and maintain our AI customer service platform.
• Process communications — enable AI-powered responses to customer inquiries.
• Improve platform — analyze usage patterns and enhance our AI capabilities.
• Customer support — respond to your requests and provide technical assistance.
• Security — detect, prevent and address fraud, abuse and security issues.
• Legal compliance — comply with applicable laws, regulations and legal processes.
• Communications — send service updates, security alerts and support messages.

Service providers

We share data with third-party service providers who help us operate our platform:

• Cloud hosting — MongoDB Atlas, DigitalOcean for data storage and hosting.
• AI services — OpenAI for natural language processing.
• Analytics — service analytics and monitoring tools.
• Communication platforms — Meta (Facebook/Instagram/WhatsApp) for messaging integrations.

Business transfers

In the event of a merger, acquisition or sale of assets, your information may be transferred to the acquiring entity.

Legal requirements

We may disclose information when required by law, court order, or to protect our rights, safety or property.

With your consent

We may share information for other purposes with your explicit consent.

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account data — retained while your account is active and for 90 days after deletion.
• Conversation data — retained for 12 months for service improvement and support.
• Analytics data — aggregated and anonymized data may be retained indefinitely.
• Legal requirements — some data may be retained longer to comply with legal obligations.

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS) and at rest.
• Regular security audits and penetration testing.
• Access controls and authentication mechanisms.
• Secure cloud infrastructure with redundancy and backups.
• Employee training on data protection and privacy.

Depending on your location, you may have the following rights:

• Access & portability — request a copy of your personal data in a portable format.
• Correction — update or correct your account information through your dashboard.
• Deletion — request deletion of your account and personal data (some data may be retained for legal compliance).
• Opt-out — opt out of marketing communications and disable certain data collection features.
• Withdraw consent — withdraw consent for specific data processing activities, such as disconnecting social media integrations.

We use cookies and similar technologies for:

• Essential cookies — required for platform functionality and authentication.
• Analytics cookies — to understand how you use our platform.
• Preference cookies — to remember your settings and preferences.

You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

Our platform integrates with third-party services (Instagram, Facebook, WhatsApp, Shopify). These services have their own privacy policies:

• Meta Privacy Policy (Instagram, Facebook, WhatsApp)
• Shopify Privacy Policy
• OpenAI Privacy Policy

We are not responsible for the privacy practices of these third-party services.

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by regulatory authorities.
• Compliance with applicable data protection frameworks.
• Use of service providers with robust data protection measures.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website with a new “Last Updated” date.
• Sending an email notification to your registered email address.
• Displaying a notice in your account dashboard.

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

European Economic Area (EEA) & UK

If you are located in the EEA or UK, you have additional rights under GDPR:

• Right to object to processing.
• Right to restrict processing.
• Right to lodge a complaint with a supervisory authority.
• Right to data portability.

California residents

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information is collected, used and shared.
• Request deletion of personal information.
• Opt-out of the sale of personal information — we do not sell personal information.
• Non-discrimination for exercising privacy rights.

For questions about data protection and privacy, you can contact our Data Protection Officer at privacy@rocketagents.ai.